FRONT OFFICE OUTSOURCING
Streamlining your processes to help your company save money and achieve efficiency.
One Luna Global is a front office solutions provider serving small businesses across the United States. We work behind-the-scenes to deliver exceptional service to your company, your customers, or both at the same time.
It is essential to always be there for your customer, whether they are right next door or halfway across the world. We pick up the phone, so you won’t have to. When clients call, we can answer them for you, handle their inquiries, and direct them to the appropriate channels.
INBOUND & OUTBOUND CALL CENTER
Even with the advent of chats and snaps, the phone call remains the most effective way to get in touch with your customer. Our live agents are always courteous, well-informed, and sound effortlessly natural. We can help you promote your products and services that abide by your company’s marketing strategies.
EMAIL & CHAT SUPPORT
Because of the ubiquity of chat apps, today’s consumers — particularly Millennials — are more comfortable with sending a direct message or an email rather than phone calls. In response, our live agents are equipped to send thoughtful emails or respond quickly to inquiries over instant messaging applications.
DATA ENTRY & TRANSCRIPTION
Effective data-driven decision-making relies on clean and accurate data. We ensure that the information that goes into your systems is standardized.We will feed your company’s business intelligence systems with properly formatted information that follows your policies and procedures.
PRODUCT INFORMATION SERVICES
Our agents can be a veritable source of information for your customers.We can do this by immersing ourselves in the nuances of your products and services. By having a deep understanding of your offerings and how they fit into your customers’ lives, we can help them make informed purchasing decisions.